Tag Archives: Paul McGowan

Asheville, Walnut Cove, Biltmore Forrest and Western North Carolina’s Audio and Home Theater specialists present Cane Creek AV and Paul McGowan – PS Audio, Intl.

I love PS Audio and respect Paul McGowan, but he is way off on this post.

He writes about an AV store that is supposedly closing, mostly in response to a so called customer who bought a Soundbar from someone who couldn’t service him and then went to this AV store for support. He wanted their services for free and they they refused. Sound fair? It does to me and this is what I do for a living, every day.

First off, Paul is incorrect in their assertion that they are closing. They aren’t closing, but are  going to an “By Appointment Only” format. He should check his facts before he publishes something like this.

Secondly, those of us that have put in countless hours of work,  research and money into our businesses, do not have the time for people that are simply cheapskates and have no interest in paying for the knowledge and support they need. We call them cheapskates and at 66, I have no tolerance for people like this..

I respect Paul, but he is way off on this one. I’d say a “heartfelt act of kindness” is supporting your local high end audio and video dealer and not asking for free advice from someone who pays a price every day to try and make a living, which in AV, is increasingly difficult..

Here is his post and I really don’t like this one..

Shuttering the shop

In a recent industry newsletter, a retailer decided to close their doors, shuttering their operations.

This wouldn’t have normally caught my eye because it happens a lot in this changing economy. But, their reasons for throwing in the towel startled me:

“An elderly gentleman recently stopped into our retail store carrying his sound bar and a set of directions—well, I assumed they were directions—for what he possessed was paperwork. He came with an issue and a plea for help.

“This doesn’t work,” he proclaimed.

As we always begin, we asked, “What is your last name so that we can look you up in our system?” The man looked at my front-of-house salesperson with a straight face and replied:

“Oh, I did not purchase this here. I just need help. I don’t want to pay… I’m sure it is simple. I’m sure you can tell me,” he said.

And this, dear readers, plus countless other illustrations, is why we have decided to close our retail doors; …people that will not, even with the best salesperson, turn into clients; tire kickers; those who believe you owe them because they shopped locally.”

Wow. As if a retail shop was a member’s only club, open only to those willing to pay—closed to all others.

Putting a price tag on an act of kindness is so counter to our own core beliefs that I am impossibly thankful they have decided to close their doors. It was the right decision.

Heartfelt acts of kindness are the currency of success. Once the heart hardens, it’s time to change the diet.





Asheville, Walnut Cove, Biltmore Forrest and Western North Carolina’s Audio and Home Theater specialists present Cane Creek AV and Paul McGowan – PS Audio, Intl.

Who is Paul McGowan? Here is the business part .

In the beginning

Stan Warren and I started PS Audio more than 40 years ago. Two enterprising young guys hell-bent to change the world. Stan moved on to other pastures. I’ve been at it ever since.

I think what has always driven the PS team remains the same: using technology in clever ways to move the state of the art forward without breaking the bank. The thrill of extracting more of a recording’s essence than anyone before us is intoxicating. It pushes us forward and gets us out of bed in the morning. But what of the story of our beginnings?

I’ve been asked more than a few times to share the company’s history—the stories, the funny parts, the tough parts—straight from the horse’s mouth (or ass as some might say) and I have done so in a new two-part video.

To give you a little background, here’s how this video came about. My good friend Seth Godin (as committed an audiophile as they come) nudged me to build a video channel so people could look me in the eye when I shared knowledge or stories. The mental image of a camera just staring at my mug while I chattered on was an unpleasant one in my imagination and so I concocted a plan to liven it up. The original idea was a walk in the woods with Paul. Each daily episode would find me on a different path in whatever weather Colorado had to offer. It seemed a good plan. A way to share my stories without boring people. Mechanizing it would be a different matter and in the end so difficult I would make only a handful of videos. The story of how I got there might be interesting.

I am camera shy. Speaking from the heart would be impossible if another person operated the camera, yet how does one video themselves while walking in the woods?

The engineer in me designed a solution. A gyroscopic-based steadycam mounted atop a pole resting on a belt-mounted holster. Quite a contraption. But it worked, though it was so much trouble I eventually abandoned it in favor of what eventually became Ask Paul.